Cancellation Policy

When you booked your appointment with us, we automatically reserved that time and day FOR YOU, AND ONLY FOR YOU. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time. Please understand that our Practitioners only get paid when they deliver a service… therefore missed appointments are costly for us and prevent us from catering to other clients.

We of course understand that situations arise in which you must cancel your appointment. It is therefore requested that if you must cancel your appointment you provide us with at least 24 hours notice. This will enable for another patient who is waiting for an appointment to be scheduled in that appointment slot. With cancellations made less than 24 hours notice, we are unable to offer that time slot to other patients.

So, if you fail to notify us about cancelling your scheduled appointment within 24 hours, you will be charged the FULL price on your next visit.

No Show Policy

Out of consideration and respect of our practitioners’ time, if a patient does not show up for a scheduled appointment and does not provide any type of advanced notice, the patient will be charged the FULL price of the scheduled visit.

We understand that sometimes life is a little out of your control and that unforeseen circumstances happen. In other words, if you are going into labor, you will not be charged a no show fee.


**The Cancellation and No Show fees are the sole responsibility of the patient and must be paid in full before or on the patient’s next appointment. Please note that this fees ARE NOT COVERED BY YOUR EXTENDED HEALTH INSURANCE.


Arrival at the Office

Please arrive for your appointment 10 minutes prior to the scheduled start time in order to ensure a complete session. This allows you the time to fill out any appropriate forms, change clothing if necessary, and prepare for your treatment. It will also help you slow down and catch your breath from your busy day!

As you can imagine, late arrivals can set back our schedules significantly. As a courtesy to our patients, if you arrive late, your session will be shortened to the remainder of your original scheduled appointment.


Thank you for your consideration and understanding.